Returns & Exchanges

At Design Essentials®, we stand behind the quality of our professional-grade hair care products and want you to be completely satisfied with your purchase. If you are not happy with your order, we offer a 30-day return window for items purchased directly from our website.

1

Initiate Your Request

Contact our Customer Support team within 30 days of delivery with your order number and the reason for your return to receive a Return Authorization.

2

Prepare Your Package

Securely pack the items in their original packaging, ensuring that bottles are tightly sealed to prevent leakage during transit.

3

Ship the Product

Affix the provided shipping label to your package and drop it off at any authorized carrier location; please keep your tracking receipt for confirmation.

4

Receive Your Refund

Once our warehouse inspects the returned products, we will process your refund to the original payment method within 7-10 business days.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing