Frequently Asked Questions

Everything you need to know about your Design Essentials® journey.

How can I track my order?

Once your order has shipped, you will receive an email confirmation with a tracking number and a link to monitor your package's progress in real-time.

What is your return policy?

We offer a 30-day return policy for products purchased directly from our website. Items must be in their original packaging and at least half-full to be eligible for a refund.

Are Design Essentials® products safe for color-treated hair?

Yes, our formulas are specifically designed to be gentle and effective on all hair types, including color-treated and chemically processed hair, without stripping moisture.

Do you offer international shipping?

Currently, we ship to the United States and select international territories. Shipping costs and delivery times vary depending on the destination country.

Are your products cruelty-free?

At Design Essentials®, we are committed to ethical beauty practices. We do not test our products or ingredients on animals.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express, Discover), PayPal, and Shop Pay for flexible installment options.